Describe how you would present the negative message in person
Please respond to the questions one at a time. Indicate the activity in the title of your response, for example, Activity 1, Activity 2, etc. Respond to two colleagues in each one.
Think of a situation in your job in which you need to communicate a negative message.
- Develop a written message that states the message clearly.
- Describe how you would present the negative message in person
Draw on the four parts of a negative message reviewed in the text: (1) Buffer or cushion, (2) Explanation, (3) Negative News, and (4) Redirect
Be sure to include in-text citations from at least two of the sources you listed in your references to develop your responses to both the Professor by Thursday, 11:30 p.m., ET, and at least one of your colleagues by Sunday morning, ET, so your peers have time to respond!
Select one of the scenarios based on your birth month from the linked document (link-Scenarios for Crisis Communication.docx) and develop a crisis communication plan for your selected scenario. See Section 17.3 of your text to learn about the components of an effective crisis plan.
Be sure to include in-text citations from at least two sources