Stakeholder Meeting

 Overview

Draft an announcement and agenda for a meeting with stakeholders to present the key aspects of a plan to adopt the new or upgraded telehealth technology proposed in the previous assessment. Then, develop and record a 10–15-slide audiovisual presentation. Test your recording hardware to ensure that it is working properly and that you are familiar with its use.

Note: Each assessment in this course builds upon the work you have completed in previous assessments. Therefore, complete the assessments in the order in which they are presented.

As a nurse leader, you must be able to identify the key stakeholders in the adoption of a new or upgraded telehealth technology. In addition, you must be able to communicate the benefits and strategic value of the technology to obtain their support and ensure effective use of the technology. One method of communicating with stakeholders is to introduce them to the technology in a department meeting. In this meeting, it is important to discuss how this technology will enhance care and improve quality and safety outcomes.

This assessment provides an opportunity for you to consider how you would introduce to stakeholders the new or upgraded telehealth technology that was the focus of your previous assessment with the goal of obtaining their buy in and support.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

  • Competency 1: Evaluate technologies used to gather patient data; inform diagnoses; and enhance care quality, safety, and outcomes.
    • Explain how a new or upgraded telehealth technology will support enhanced patient outcomes and organizational effectiveness.
  • Competency 2: Develop a collaborative technology integration strategy.
    • Identify the key stakeholders who should attend a technology acquisition meeting.
    • Identify the steps and timeline needed to deploy a new or upgraded telehealth technology.
  • Competency 3: Develop a strategy for managing technology use that enhances patient care and organizational effectiveness.
    • Identify the outcome measures an organization or patient care setting will use to determine the effectiveness of a new or upgraded telehealth technology.
  • Competency 4: Promote effective technology use policies that protect patient confidentiality and privacy.
    • Address patient confidentiality and privacy concerns associated with the use of a new or upgraded telehealth technology.
  • Competency 5: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
    • Draft a meeting announcement and agenda.
    • Develop slides that augment a multimedia presentation.
    • Argue persuasively to obtain stakeholder agreement with, and support for, a new or upgraded telehealth technology.
    • Support assertions, arguments, propositions, and conclusions with relevant and credible evidence.

SCENARIO REQUIRED:

 Having completed the needs assessment and shared their findings with the leadership team at St. Anthony Medical Center, Ana and Tara are now ready to present the proposed technology to key stakeholders. Determining who the key stakeholders are is a complicated task, but Ana and Tara are confident that the leadership team can help them make the right decisions. 

 You arranged a meeting and are all seated at the table.

Tara JenningsDirector of Nursing Informatics – St. Anthony Medical Center

I feel like we’ve made a lot of progress. The needs assessment allowed us to ask the right questions of the venders and we have a strong proposal, as you all know because our own leadership has embraced it so positively. That’s great, but our next step is to prepare for a Stakeholder Meeting down in Murray County, where have a meeting next Monday to present our proposal. Our partners with the school will be identifying and inviting some stakeholders, but I have the impression that they are okay with a smaller focus than I would like. So, Ana and I thought we could use some of our time today to discuss potential stakeholders.

 
Troy HollandDirector of Patient Services – St. Anthony Medical Center

That’s a wise move, Tara… Ana. One way to identify stakeholders is to brainstorm. Get a reasonable group of people together in a meeting room and identify as many names or categories as possible. I have been in some meetings where the facilitator gives everyone a stack of sticky-notes and a marker and they just write down as many ideas as possible in a 10 or 15 minute time period. Whatever your technique, after you’ve generated a list, then discuss the list and try to determine if the person or category represents a primary or secondary or a key stakeholder. If you aren’t clear what those terms mean, there are some good websites and other resources that might help you see new ways to think about who stakeholders are.

 
Ana NguyenBehavioral Health Nurse Manager – St. Anthony Medical Center

I like the idea of brainstorming. With a project like this, it’s easy to get locked into thinking only about certain individuals or departments that have interests in what we’re doing, but there are always people who are affected that haven’t been thought of and therefore haven’t been included. That’s a great way to create bad feelings.

 
Christopher HewittVice President of Medical Support Services

There are so many considerations. Some people may have an economic stake in the project. Others may have an emotional stake. For example, are there youth groups in these communities and if so, are they involved in the project? If you have a youth director who has been on the job for years at the biggest church in town, that person probably would appreciate being asked for his or her opinion on how to put this program together. That’s the kind of thinking that will help you really understand who the program affects and how you can engage those people.

 
Frederick MoraDirector of Quality Management – Vila Health Group

You’ll have to think about who is most likely to have influence on key project success factors – which you identified in the needs assessment – and who might best champion the technology. You also should try to determine who might resist the project and think about ways of persuading them of its value. Not all stakeholders will be champions, but the more you can do to keep from creating adversaries, the better.

I had a colleague at another hospital I worked at who would create a stakeholder matrix – just a chart or spreadsheet – that listed all the primary and key stakeholders and well as their specific values and concerns. Doing that really helped him target his proposal and argument. He could address the things the stakeholders had concerns about and in that way, build support.

 
Blake CarterDirector of Information Technology – Vila Health Group

I know your focus is on the people in Murray County, but don’t forget to think about people on this side of the screen. Review the strategic goals for SAMC and for Vila Health as a whole. Try to address how this project supports business and clinical decisions. Look for ways that implementing emerging technologies fits stated goals. Talk about how the partnership enhances Vila Health’s image and how it enhances Murray County’s image. These are all things to think about if you want to develop a presentation that addresses stakeholder concerns and garners support for implementation.

Assessment Instructions:

You have completed your assessment of the need for a new or upgraded telehealth technology and presented your findings and recommendations to executive leaders. Their response to your assessment was positive, and they have asked that you introduce the proposed technology to other key stakeholders. Consequently, you have decided to host a stakeholders’ meeting to promote support and buy in for the new technology. Several people will be unable to attend the meeting, so you have decided to provide those individuals with a video recording of your presentation.

To prepare for the assessment, you are encouraged to think about how you can generate wider stakeholder interest and support within your organization or practice setting for the acquisition of the new or upgraded telehealth technology currently under consideration, based on the results of your needs assessment. Consider who is most likely to have the greatest influence on key project success and who might be a good choice to champion the project. In addition, you may want to begin thinking about how you will approach the design of your presentation slides.

In addition, you may wish to:

  • Review the assessment instructions and scoring guide to ensure that you understand the work you will be asked to complete.
  • Review the Guiding Questions: Stakeholder Meeting document, which includes questions to consider and additional guidance on how to successfully complete the assessment.

Note: Remember that you can submit allor a portion ofyour draft presentation to Smarthinking Tutoring for feedbackbefore you submit the final version for this assessment. If you plan on using this free service, be mindful of the turnaround time of 24–48 hours for receiving feedback.

Audiovisual Equipment Setup and Testing

Because you will make a video recording of your presentation, it is a good idea to check that your recording hardware and software is working properly and that you are familiar with its use.You may use Kaltura Mediaor other technology of your choice for your video recording.

  • If using Kaltura Media, refer to the Using Kalturatutorial for directions on recording and uploading your video in the courseroom.

You may use Microsoft PowerPoint or other suitable presentation software to create your slides. If you elect to use an application other than PowerPoint, check with your instructor to avoid potential file compatibility issues.

Note: If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact DisabilityServices@capella.edu to request accommodations.

Requirements

Draft an announcement and agenda for a meeting with key stakeholders. Then, develop and record an audiovisual presentation that focuses on the key aspects of a plan to adopt the proposed new or upgraded telehealth technology to support and enhance patient care.

Complete the Vila Health: Preparing for a Stakeholder Meeting simulation, linked in the required resources.

The meeting preparation and presentation requirements, outlined below, correspond to the grading criteria in the Stakeholder Meeting Scoring Guide, so be sure to address each point. Read the performance-level descriptions for each criterion to see how your work will be assessed. The Guiding Questions: Stakeholder Meeting document, linked in the resources, provides additional considerations that may be helpful in completing your assessment. In addition, be sure to note the requirements below for presentation format and length and for citing supporting evidence.

Prepare for the Meeting
  • Identify the key stakeholders who should attend the meeting.
  • Draft a meeting announcement and agenda.
Develop Your Presentation
  • Explain how the new or upgraded telehealth technology will support enhanced patient outcomes and organizational effectiveness.
  • Identify the outcome measures the organization or patient care setting will use to determine the effectiveness of the technology.
  • Address patient confidentiality and privacy concerns associated with the use of this technology.
  • Identify the steps and timeline needed to deploy the technology.
  • Develop slides that augment your presentation.
  • Argue persuasively to obtain stakeholder agreement withand support forthe technology.
  • Support assertions, arguments, propositions, and conclusions with relevant and credible evidence.
Presentation Format and Length

Remember, you may use Microsoft PowerPoint or other suitable presentation software to create your slides. If you decide to use an application other than PowerPoint, check with your instructor to avoid potential file compatibility issues.

  • Your slide deck should consist of 10–15 slides, including a title slide and a references slide.
  • Use the speaker’s notes section of each slide to develop your talking points and cite your sources, as appropriate.
Supporting Evidence
  • Cite at least three credible sources from peer-reviewed journals or professional industry publications to support your presentation.
  • List your sources on the references slide at the end of your presentation.

Additional Requirements

Upload your audiovisual presentation and attach the presentation slides, with speaker notes, to the assessment area. See Using Kaltura for more information about uploading media.

You may submit the assessment only once, so be sure that the following assessment deliverables are included before submitting your assessment:

  • Meeting announcement and agenda.
  • Presentation recording.
  • Presentation slides.

Proofread your presentationbefore you submit itto minimize errors that could distract readers and make it more difficult for them to focus on the substance of your presentation.

Grading Rubric:

1- Identify the key stakeholders who should attend a technology acquisition meeting. 

Passing Grade:  Identifies the key stakeholders who should attend a technology acquisition meeting, and identifies knowledge gaps, unknowns, missing information, unanswered questions, or areas of uncertainty. 

2-  Draft a meeting announcement and agenda. 

Passing Grade:  Drafts a meeting announcement and agenda, and explains the assumptions underlying the choices made in drafting these documents. 

3-  Explain how a new or upgraded telehealth technology will support enhanced patient outcomes and organizational effectiveness. 

Passing Grade:  Explains how a new or upgraded telehealth technology will support enhanced patient outcomes and organizational effectiveness, and suggests criteria that could be used to evaluate organizational effectiveness. 

4-  Identify the outcome measures an organization or patient care setting will use to determine the effectiveness of a new or upgraded telehealth technology. 

Passing Grade:  Identifies the outcome measures an organization or patient care setting will use to determine the effectiveness of a new or upgraded telehealth technology, and evaluates the quality of the existing data. 

5-  Address patient confidentiality and privacy concerns associated with the use of a new or upgraded telehealth technology. 

Passing Grade:   Addresses patient confidentiality and privacy concerns associated with the use of a new or upgraded telehealth technology, and identifies knowledge gaps, unknowns, missing information, unanswered questions, or areas of uncertainty. 

6-  Identify the steps and timeline needed to deploy a new or upgraded telehealth technology. 

Passing Grade:  Identifies the steps and timeline needed to deploy a new or upgraded telehealth technology, and identifies the assumptions on which the timeline is based. 

7-  Develop slides that augment a multimedia presentation. 

Passing Grade:  Develops error-free slides that augment a multimedia presentation. The slides effectively support and enhance the presenter’s main points and arguments, are appropriate for the audience, and adhere to visual design best practices.
 

8-  Argue persuasively to obtain stakeholder agreement with, and support for, a new or upgraded telehealth technology. 

Passing Grade:  Argues persuasively to obtain stakeholder agreement with, and support for, a new or upgraded telehealth technology. Delivers a professional, well-organized, and engaging multimedia presentation. Presents clear and convincing arguments independent of, but well supported by visual aids. Style, content, and duration are well suited to the audience and purpose of the presentation. Concludes with a concise summary of key points. 

9-  Support assertions, arguments, propositions, and conclusions with relevant and credible evidence. 

Passing Grade:  Supports assertions, arguments, propositions, and conclusions with relevant, credible, and convincing evidence. Skillfully combines error-free source citations with a perceptive and coherent synthesis of the evidence. 

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